Client Information 6

• Client Information
• System Requirements
• Mobile Devices
• Helpdesk
• Customer Service | Contact Information

View all 6

Login Related 3

• Login Inquiry | Internal User
• Login Inquiry | External User
• Password Reset | External User

Account Related 8

• User Types
• Account Information Incorrect | Email Address
• Account Information Incorrect | Profile Information
• No Account | Internal User
• No Account | External User

View all 8

Basic Support 9

• Sensormatic | Do not Assist
• OpenBlue | Do Not Assist
• Navigator Partners | Do Not Assist
• Intrusion | Do Not Assist
• Fire Detection - EMEA and Asia | Do Not Assist

View all 9

Training Related 8

• LMS Navigation
• Certificates
• Course Information Inquiry
• ILT/VILT
• Payments

View all 8

Non-LMS Related 2

• Training Software Support
• Solution Navigator

Supervisor/Manager 5

• Adding Employees to Team
• Viewing Team/Reportees
• Enrolling Employee(s) into Class | Classroom
• Enrolling Employee(s) into Class | Online
• Deactivating Former Employee Accounts

Ticket Processing 4

• Account Related
• Training Related
• ILT/VILT
• Internal Procedure