Support Category: SSO


Specialist Notes:


Please verify the user's employment type before providing this SR.

  • Internal Users (JCI employee): they access the LMS vis SSO - they would access the LMS via MyJCI account. MyJCI is Johnson Control's centralized hub for internal employee services and tools. If the user runs into issues while logging in via SSO, please escalate to the admin.


Standard Response:


I appreciate your patience while I looked into this for you. 

I have successfully located your account and confirmed that it is active in the system. Please note that you should be able to access your TechXchange account via MyJCI account. If you encounter any issues utilizing SSO, please let me know.