Support Category: Course Related >> Course Not Assigned Specialist Notes: Escalation to JCI (Online TechXchange) Training Academy Administrat...

Support Category: Course Related >> Inactive Course             Specialist Notes: Please use this template to escalate inactive course issues.  ...

Support Category: (select applicable)             Specialist Notes: Please use this template to escalate course-related issue (course launch, progress...

Support Category: Course Related >> (select applicable)             Specialist Notes: Send this to the user once the issue has been escalated t...

Support Category: Course Related >> (select applicable)             Specialist Notes: Send this to the user once the issue has been resolved - ...