Please use this SR if the user is looking to make changes to the information in their account

• Internal Users (JCI employee): account information update requests should be escalated.
• External Users (employee of an authorized JCI distributors or unauthorized distributor): should be able to update their email address. If the user is unable to update their email address, escalate to the admin. 

Kindly see the follow steps to update your account information.

1. Login to your TechXchange account.

2. Access the Account Settings.

• Hover over or tab to the avatar in the navigation bar.

• Select the Account option from the menu.

3. Edit Profile Information.

• Under the Profile tab, locate the 'Edit User Information' or 'Edit Work Information' options and select the desired button.

• A pop-up window will appear. Enter in the correct information into the applicable field.

• Scroll down in the pop-up window and click 'Save' to finalize the change.