Support Category: ILT | Inquiry, VILT | Inquiry (select applicable)             Specialist Notes: If the user can't find the emails containing the...

Support Category: ILT | Inquiry             Specialist Notes: If the requested information is not available in the course details, or if the user indi...

Support Category: ILT | Inquiry, VILT | Inquiry (select applicable)             Specialist Notes:               Standard Response: Please note that ...

Support Category: ILT | Inquiry, VILT | Inquiry (select applicable)             Specialist Notes: To be used when users inquire about TechXchange'...

Support Category: ILT | Inquiry, VILT | inquiry (select applicable)             Specialist Notes: Please use this SR if a user asks about transferring...

Support Category: ILT | Reschedule, VILT | Reschedule (select applicable)             Specialist Notes: Please use this SR if a user asks about resche...

Support Category: ILT | Inquiry, VILT | Inquiry (select applicable)              Specialist Notes: Please send this SR to a user asks about reserving ...

Support Category: ILT | Inquiry, VILT | Inquiry (select applicable)             Specialist Notes: Send this to user when they ask about an email confi...

Support Category: ILT | Completion Request, VILT | Completion Request (select applicable) Specialist Notes: For users who have not received credit for...

Support Category: Course Information Inquiry, ILT | Inquiry, VILT | Inquiry (select applicable) Specialist Notes: Some users with issues with specif...