For users who have not received credit for completed live trainings, advise them that it can take up to seven (7) business days for their transcript to be updated.

If this time frame has passed and they still don’t have credit for completion, gather information regarding the event/course name and session and escalate.

We apologize for the delay in you receiving credit for completing this training. I will need to open a ticket and escalate this to the administrators to take care of your you.