If the requested information is not available in the course details, or if the user indicates they have already contacted the training POC without receiving a response, escalate the issue to the admin. 

Yes, there are special classes offered at certain locations, these are called Special Request Classes. Special Request classes are when a certified instructor from Johnson Controls comes to a location of your choosing to give product certification classes to you and your team.

These classes are in high demand, and scheduled on a first come, first serve basis. You may reach out to the training POC for additional information including rates.