Please use this template to escalate course-related issue (course launch, progress, completion) - please be sure to update the information in the square brackets. 

Hello JCI (Online TechXchange) Training Academy Administrators,

Can you assist us with the following issue/request, please?

Requester Name:
Requester Email Address:

Issue: Course [LAUNCH, PROGRESS, COMPLETION] Issue

Course: [COURSE TITLE]

Location: [if part of a curriculum]

Summary: User contacted End-User Support for assistance with [LAUNCHING, PROGRESSING, COMPLETING] the above course.

System Check Results and Troubleshooting:

EXAMPLE:
Your Operating System is: Windows 10
JavaScript: Enabled
Browser: Chrome 77,0,3865,90
Screen Resolution: 1366x768
Java: [Not Available]

- LIST SETTINGS ADJUSTED

Additional Information:

Screenshot - User provided a screenshot as proof of completion – see attached.

Portal:

User Type: [Authorized distributor / Unauthorized / JCI employee]

Please advise - thank you in advance!