Please use this template to escalate inactive course issues. 

Hello JCI (Online TechXchange) Training Academy Administrators,

Can you assist us with the following issue/request, please?

Requester Name:
Requester Email Address:

Issue: Inactive Course

Course: [COURSE TITLE]

Summary: [FIRST NAME] contacted End-User Support to report the inactive course above. Is it possible to make the course available or is there a replacement?

Additional Information:

Portal:

User Type: [Authorized distributor / Unauthorized / JCI employee]

Please advise - thank you in advance!