Use this template to escalate locked account issues. 

Hello JCI (Online TechXchange) Training Academy Administrators,

Can you assist us with the following issue, please?

Requester Name:
Requester Email Address:

Issue: Locked Account

Summary: [Name] contacted End-User Support for assistance with unlocking their account. 

Additional Information:

Portal:

User Type: [Authorized distributor / Unauthorized / JCI employee]

Please advise - thank you in advance!